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Phoenix, AZ, United States
23 days ago
Phoenix, Arizona, United States
23 days ago


Responsible for effectively leading and directing the work of assigned staff within the parameters of designated performance standards and metrics.  The HIM Facility Manager is expected to motivate staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance.  This position is key in delivering critical feedback and coaching to facility-based leadership, consistently improving the patient, employee and client experience. .  This position is directly accountable for meeting performance metrics, key performance indicators established by both the client and Optum 360 to ensure accurate and timely patient health information management and coding.  This role is also responsible for creating a patient centric culture while maintaining strong operational metrics and being financially fiscal.

 The HIM Facility Manager interacts with other departments within the assigned client site(s), and serves as a representative of the O360 HIM Operations department.  The incumbent attends managerial meetings as required and supports the core values of Optum360, which is an integral part of this position.

 The HIM Facility Manager drives continuous improvements and tracks, monitors and trends performance to improve business objectives and to disrupt the status quo to exceed Service Level Agreement commitments.  This position must maintain strong client relationships and represent Optum 360 in all aspects of its values.  This HIM Facility and/or CEO Manager will serve as a conduit to drive employee engagement, set and balance expectations and reward and recognize winning performance through accountability, performance management, and strong leadership.    

Provides system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas which includes:

  • SLA and MSA Compliance
  • Audit Follow-up and Compliance
  • Client Liaison (i.e., Relationship development, program coordination)
  • Client/Customer Engagement

Leads and monitors targeted customer engagement improvement initiatives

Collaborates with and actively coach HIM/Coding leaders, managers, and frontline staff to implement evidence-based strategies to improve the client/customer experience

Monitors and evaluates the results of various service / satisfaction surveys. Maintains reporting system including aggregation, correlation, and analysis of data to identify opportunities for operational improvement

Evaluates progress, synthesizes feedback, and identifies barriers to success; collaborates with HIM/Coding senior leadership and client leaders to develop and implement interventions to mitigate / remove barriers and achieve positive experience goals

Provides administrative oversight for related HIM/Coding initiatives

  • Communications including but not limited to: scheduling and conducting regular individual, mgmt. and department meetings for the purposes of disseminating information, performance feedback and development.
  • Department Status Report Compilation
  • Other duties as assigned

 Provides system level oversight for Optum360 client improvement programs and initiatives related to assigned HIM/Coding activities, working within the functional HIM/Coding and Client leadership, as warranted.

  1. Effectively participates in HIM/Coding Quality Assurance, Patient Satisfaction, Client Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes.
  2. Leads by example: promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results.
  3. Maintains and demonstrates expert knowledge of the application of HIM/Coding processes and best practices; drives the integration of Optum360 HIM/Coding related business objectives within the client environment.
  4. Knows, understands, incorporates, and demonstrates the Optum360 Mission, Vision, and Values in behaviors, practices, and decisions.
  5. Serves in a leadership role and promotes positive Human Capital Management skills:
  • Interviews, selects and is accountable for the on-going development and evaluation of individuals within the area of responsibility
  • Develops associate loyalty and retention through effective associate engagement, inclusion and participation; Proactively solicits, listens to and addresses associate suggestions; Promotes a professional environment that recognizes and respects diversity


Subject Matter Expert of applicable federal, state, and local laws and regulations, Optum360’s Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Minimum of 3 years in leadership role with experience in the management of supervisors/leaders required. Acute Care Facility HIM and/or Coding Department leadership experience preferred, managing one or more functional areas of:  HIM, Coding, or other management functions related to revenue cycle activities in a complex, multi-site environment preferred.  Experience consulting and project management experience in revenue cycle design and optimization highly desirable. Experience working in a union environment preferred.

Job Information

  • Job ID: 63033356
  • Location:
    Phoenix, Arizona, United States
    San Francisco, California, United States
    Santa Maria, California, United States
    Stockton, California, United States
  • Position Title: HIM Operations Manager-Multiple Locations
  • Company Name For Job: Optum
  • Industry: Hospital
  • Job Function: HIM Management
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: Associate
  • Min Experience: 2-5
  • Required Travel: 10-25%
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